Notifications are now available to Advanced Routing & Optimization customers. Teams can set rules to automatically update customers and drivers when appointment or visit statuses change.

Automatic updates reduce manual calls, texts, and emails while keeping customers informed and giving drivers and service teams more time to focus on their work.

Create reusable message templates with details such as the driver’s name, estimated arrival time, address, and a live tracking link. Set who receives each message and when it sends, then preview messages before they go out. Notifications can be sent by SMS, email, or webhook; webhook events can connect to existing CRM or ERP systems.

Available to all Advanced Routing & Optimization customers starting October 16, 2026. Notifications are included with Advanced Routing & Optimization and are not a separate module.