We get this error when we try to log in with our admin email address. 069Pd000017DUGgIAO.png


Why can't a user create an account on My Geotab Community using their My Admin username?

Very simple feature that we need urgently:If an account is using Basic Authentication, there is a toggle (off by default) where 2FA can be enabled.Doesn't even have to be phone/sms (the more options the better of course), but just simple OTP authenticator app support (like Microsoft Authenticator etc.) Reasoning:Basic authentication is not secure, and with some of our users it's the only way, which goes against policy.

Feature Request: Optional 2FA (OTP ) for GeoTab accounts that use "basic authentication"

My company currently has two active Geotab databases through two different resellers. I have an active admin account on one and they are trying to give me access to the second. However, when I try to register my address on the new one it is attempting to change my password on the other database, even when the new database is chosen.  Is it possible to have a login on each database with the same email address?

Access to Two Reseller Databases using the same Email

Is two factor authentication available to be set up as required for MyAdmin reseller users?

We have a new Geotab Database customer, my global credentials should allow me access to the database.  I cannot access it,  it gives me an error Invalid User Name or Password

How to get the data from multiple MyGeotab databases into one centralized location? Do you have any API to get the database list? The myadmin.geotab.com is not accessible through my credentials, what is the correct process to get authenticated in the myadmin.geotab.com?

What is the correct process to get authenticated in the myadmin.geotab.com?

I just re-set my password to access the Data Science Package and am seeing the following error - this is my first attempt logging into the admin portal - any ideas on the issue? 

Why can't a user create an account on My Geotab Community using their My Admin username?

Feature Request: Optional 2FA (OTP ) for GeoTab accounts that use "basic authentication"

Access to Two Reseller Databases using the same Email

Is two factor authentication available to be set up as required for MyAdmin reseller users?

We have a new Geotab Database customer, my global credentials should allow me access to the database. I cannot access it, it gives me an error Invalid User Name or Password

What is the correct process to get authenticated in the myadmin.geotab.com?

"Not Authorized" for MyAdmin Data Science Package First Login