New customer installing geotab relay in tractors and truck is not populating on tablet to perform a pre-trip , is there a setting that needs to be turned on?
已编辑 作者：EishiFUN
New customer installing geotab relay in tractors and truck is not populating on tablet to perform a pre-trip , is there a setting that needs to be turned on?
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Hello @KBish-1627 ,
Thank you for asking your question in our community. There are a couple of possibilities with this issue. I would make sure the device is installed and communicating well to start off. You will want to verify in the MyGeotab database that you can see the vehicle on the map in its live location. Then when you are in the Geotab drive app if the vehicle does not pop up I would try typing in the name or the serial number to see if you then get it to pop up. Typically the issue is going to be one of these things:
So I would make sure you have good access to the device and verify it has been added. Then I would make sure the device has HOS turned on or set to automatic. You can use this guide for that: How to turn on/off Hours of Service (HOS) for a device?
Please let us know what you find and if you run into any issues. If you need any help checking anything I mentioned please reach out. We are happy to help.
Have a great day!
Eishi FUN
Hello @KBish-1627 ,
Thank you for asking your question in our community. There are a couple of possibilities with this issue. I would make sure the device is installed and communicating well to start off. You will want to verify in the MyGeotab database that you can see the vehicle on the map in its live location. Then when you are in the Geotab drive app if the vehicle does not pop up I would try typing in the name or the serial number to see if you then get it to pop up. Typically the issue is going to be one of these things:
So I would make sure you have good access to the device and verify it has been added. Then I would make sure the device has HOS turned on or set to automatic. You can use this guide for that: How to turn on/off Hours of Service (HOS) for a device?
Please let us know what you find and if you run into any issues. If you need any help checking anything I mentioned please reach out. We are happy to help.
Have a great day!
Eishi FUN
Hey @KBish-1627 I just wanted to see if you still needed any help with this?