The status of devices in MyGeotab reports is mainly calculated based on the Last Communication Date. Here are the key details about how it works: • Status calculation: A device shows as &quot;OK&quot; if it has communicated within the last 24 hours. If it hasn't communicated for a full day, the system marks it as disconnected. • Failure codes: There is a specific failure called &quot;Telematics device failure: the telematics device has disconnected,&quot; which records the exact timestamp of the disconnection. You can see it under Maintenance &gt; Diagnostics &gt; Failures. • Relation to movement: The device usually communicates when it detects ignition or movement. If the vehicle hasn't moved in over 24 hours and there are no heartbeat events, it will appear as disconnected, even if there is no technical problem. • Visual indicators: In the Watchdog report, devices are highlighted in orange after 3-21 days without connection and in red.

Assets > Device Offline - Timeframe in MyGeotab

<a data-id="5514" data-value="NCOLE-5514" data-denotation-char="@" href="/user/ncole-5514" class="text-decoration-none mention">@NCOLE-5514</a> I do not believe this options exists either. I could not find it or any evidence&#x2F; documentation for it.

Feature Request: Exclude Group Filter for Asset Search in MyGeotab

<a data-id="6815" data-value="MKesi-6815" data-denotation-char="@" href="/user/mkesi-6815" class="text-decoration-none mention">@MKesi-6815</a> We may want to get support to take a look at it and see what is going on since we should be getting the odometer from it. If you need any help making a ticket please let me know.

Milage not recording on GO device

<a data-id="12035" data-value="davemurray" data-denotation-char="@" href="/user/davemurray" class="text-decoration-none mention">@davemurray</a> Hey no problem. I see this happen all the time where somebody accidentally puts this on one of the rules and then you are like who keeps adding these vehicles to this random group for no reason 😂. I know it is pain to look through all of the rules but I am glad you were able to find it and resolve this issue. Good thing you came to the community! We will be happy to help you anytime you need it. So feel free to reach out anytime!

Groups being added to assets 'by itself' in MyGeotab

<a data-id="8241" data-value="Tony_M" data-denotation-char="@" href="/user/tony_m" class="text-decoration-none mention">@Tony_M</a> It doesn't work in the 'Beep briefly when approaching the warning speed' option

turn off the Go device speed limit proximity beeps

<a data-id="1546" data-value="ssartor" data-denotation-char="@" href="/user/ssartor" class="text-decoration-none mention">@ssartor</a> thankyou :)

Driver ID settings question

Hello <a data-id="11579" data-value="bernathnau-gawaseb" data-denotation-char="@" href="/user/bernathnau-gawaseb" class="text-decoration-none mention">@bernathnau-gawaseb</a> , Thank you for asking your question in our community. I dont think this is possible to track these events. When I look into something like this I go through the possible measurements to see if there is something that would report this. You can view all of the measurements in MyGeotab Under Maintenance &gt; Measurements. You wont necessarily get all of these measurements for every vehicle type but these are the possibilities. From my check I didnt see anything that would be Key removed from ignition. Let us know if you have any other questions. We are here to help. Have a good one! Eishi FUN

Key removal from igniton

Hi everyone, What is the meaning of the 'Cellular modem signal strength' status record found under 'Engine Measurements' section? Additionally, what are its possible values (such as dBm or RSSI ranges) and their meanings regarding network quality? Thanks in advance!

"Cellular modem signal strength" record meaning

Hi everyone, What is the exact meaning of the 'Cellular modem radio access technology ' status record found under 'Engine Measurements' section? Additionally, what are its possible values and their respective meanings? Thanks in advance!"

"Cellular modem radio access technology" record meaning

can I upload forms to vehicle profile in MyGoetab

Why has Geotab removed the odometer reading from the detected fuel ups for any truck that has an older ECM?Prior to March 2026, this feature was working and we used it regularly, to accurately keep track of our fuel usage, mileage and costs. It is a discouraging development and we hope it gets reversed.

Odometer reading not available in MyGeotab Fill-ups

I have a construction company that has contractors working on and off every month, an example, they work 2 days for my client and then they do another job for another client 1 day and then back for my client. The goal is to record only the data they work and for them to be able to turn off data capturing when they are not working for the client. How can we some how turn off and on in MyGeotab and then a report is generated for the work hours they only did for the company, we want to make this as automated as possible.