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advanced support

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H
H
helenwilloughby
Originalaffisch

Hi, I am trying to access my support tickets to reply, their is no advance support tab under support anymore, how do I access the tickets I have raised to reply.

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M
M
mhead-1468

myadmin.geotab.com, then tickets will be on the left side if you have access to them.

S
S
sjohnson-6023

Are you a user and created through the database?

M
M
mhead-1468

@sjohnson-6023

  1. Navigate to Support > Help in the main menu.
  2. Select Open a support request in the Help popup.
  3. This will open the Support Tickets page, which displays all of your support tickets (both open and resolved).
  4. You can use the search bar or sorting options to find specific tickets. To focus on your open tickets, simply set the Show filter to Active.



However that page is currently showing an error and not loading. Send a message to your reseller to inform them to create a ticket for you so you can see your database tickets.

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