1

Using your account credentials and the name of the database, click Configuration, then click the Add Account button.

2

Enter the Username and Password for the account selected, as well as any database names associated with the account (press enter after the input of each database name to add).

✱ NOTES:

1. If the RCS needs to connect with multiple database, and the account’s credentials are the same for different databases, then you can directly add all the databases under the same account.
2. More databases can be added after the account is created by editing the account using the Pencil icon, and inputting the database names under the Database field.
3. It is quite important to have the correct database name when configuring the accounts.

3

To edit or delete an existing account, click on the Pencil icon or Trash icon next to the account name.

1

Once the credentials are confirmed, click the Readers view to see any card readers connected to the computer.

2

Insert any company cards into the card readers.

! IMPORTANT: The company card must always be inserted in the reader so that remote downloads can be performed.

3

Once the company cards are detected, select the company cards individually, and then assign them to the database.

✱ NOTE: If you have the G1 version of the company card, the card information will not be updated until the first tachograph download is performed. Until then, although the card displays as connected, there will be no valid Company Name or Date of Expiry.

4

Click the Assign button, and select the relevant databases.

5

Click Save.

6

The Cloud icon next to the company card is updated. To verify it is connected, the Cloud icon should display without a line through it.

7

Repeat steps one to five for each reader you have connected, assigning the correct database each time.

✱ NOTE: If a company card needs to be reassigned to a different database, select the company card and click the Assign button to choose a new database.

1

When a Driver Card is inserted into one of the card readers to perform a download, click the Readers view.

2

Select the Driver Card.

3

Click the Assign button to select the databases the Driver Card data is going to be sent to.

4

A percentage bar displays to notify the Driver Card download progress. When the download is complete, extract the Driver Card.

✱ NOTE: If the card is already assigned to one or various databases, the download will start automatically and be sent to the selected database. To update the databases the Driver Card is assigned to, click the Assign button and select the new databases.

1

To unassign a card from a database, click the Readers view.

2

Select the card and click the Assign button and a popup dialogue displays.

3

Uncheck the database you would like to remove, then click Save.

1

From the Settings screen, check the Download from checkbox if you want to download files from that specific database.

✱ NOTE: The download date can be changed if the files need to be redownloaded for whatever reason.

2

Once you have unchecked or checked the Download from checkbox, or changed the download date, click the Save button.

3

The default folder for the downloads is C:\DTCO_Files. To change this destination, go to the Advanced section by clicking on the folder path. Then choose the new folder.

In this folder you can view a folder for each configured database and within it, if data has already been downloaded, two folders display – DRV and VEH. Downloaded Driver and Vehicle files are stored in these folders, respectively.

✱ NOTE: If you change the download folder, any data in the previous download folder is not moved.

1

Open the Windows file explorer and go to the default download folder C:\DTCO_Files or the folder selected in the Local downloads section.

2

In this folder, look for the name of the database. All the Vehicle or Driver files that are copied into the database folder (not within the VEH or DRV sub-folder) are uploaded to the platform. The files disappear from the folder and are later downloaded to their corresponding VEH or DRV folder.

✱ NOTE: If any file is incorrect or in an unrecognized format, it will be moved to an INVALID folder found inside the default download folder C:\DTCO_Files or the folder selected.

1

To add a Partner account, click the Add account button.

2

In the Add Account dialogue, select the Partner tab.

✱ NOTE: In this mode, it is not possible to have multiple accounts.

3

After adding the Username and Password, the RCS searches for the databases that are linked to the Partner and configure them automatically.

✱ NOTE: If any database has an error state, it is probably due to the fact that the account used does not have access rights. This happens when the Customer has not enabled the Allow reseller access option under their database’s System Setting. To view the error message, click the error icon.

Action

Description

Enable database

If a database is disabled, enable it by toggling this icon.

Disable database

Databases may need to be disabled (for example, when it is temporarily not needed). Disable by toggling this icon.

Reconnect database

When a warning or error is present on a database, click the reconnect option.

Remove database

When a database needs to be removed, click on the remove database icon.

✱ NOTE: Removing a database is only available for non-partner accounts.

The database is connected correctly

Temporary access or permissions issues.

Authentication or database access permissions problems.

Database has been disabled by the user.