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Hello <a href="/user/fillipe-fillipe-1911" data-id="1911" data-value="ffill-1911" data-denotation-char="@" class="text-decoration-none mention">@ffill-1911</a>​. I hope all is well. Can you please send me an email at "sadiqsalah@geotab.com". Please share with me in the email, your company ERP and and the user name you are using to authenticate. I will do some testing and circular back here to share the details of the resolution.

GetHelpdeskTickets - API call won't return the tickets.

<a href="https://community.geotab.com/s/profile/0052J000008dvQ0QAI" target="_blank">@DFenn_588</a> (Sunbelt Rentals Inc.)​! Gotcha! So system generated annotations will not be supported anymore.

How to find System Annotations in MyGeotab SDK

Hello <a href="/user/charlie-heller-8278" data-id="8278" data-value="CHell-8278" data-denotation-char="@" class="text-decoration-none mention">@CHell-8278</a>​! You would use the <a href="https://geotab.github.io/sdk/software/api/reference/#AnnotationLog" target="_blank">AnnotationLog </a>entity. Please see a sample call below: <code>api.call("Get", {
 "typeName": "AnnotationLog",
 "search": {
 "UserSearch": {"id":"bD8"},
 "fromDate": "2023-06-01",
 "toDate": "2023-09-4",
 
 },
}, function (result) {
 console.log("Done: ", result);
}, function (e) {
 console.error("Failed:", e);
});</code>

Hi <a href="/user/dave-chapman-1740" data-id="1740" data-value="DChap-1740" data-denotation-char="@" class="text-decoration-none mention">@DChap-1740</a>​! Apologies for the inconvenience. Can you please email me at sadiqsalah@geotab.com. Please share the following details with me via email: <ul><li>Database name</li><li>Service account / email address you are using to fetch data</li></ul> Thank you!

Intermittent "incorrect login credentials" using API

Hello <a href="/user/osman-seid-1745" data-id="1745" data-value="OSeid-1745" data-denotation-char="@" class="text-decoration-none mention">@OSeid-1745</a>​! I hope all is well. I am going expand little further here assuming you are just starting with Geotab API's. I would recommend starting with the <a href="https://geotab.github.io/sdk/software/guides/concepts/" target="_blank">SDK concepts page</a>. After that, head over to the <a href="https://geotab.github.io/sdk/software/api/reference/" target="_blank">reference page</a> to review list of supported entities and methods (note: Methods are listed first). We also have language specific <a href="https://geotab.github.io/sdk/software/api/clients/" target="_blank">API clients</a> that roll-up some common functionality such as authentication, session management, deserialization, etc. making it easier to hit the ground running in your language of choice. You can also effortlessly get started quickly with our <a href="https://geotab.github.io/sdk/software/api/runner.html" target="_blank">SDK Runner</a>, an online JavaScript wrapper built with ReactJS. You can test the pre-built sample API calls or write your own. For example, there is an <a href="https://geotab.github.io/sdk/software/api/runner.html#sample:hos-availability-search" target="_blank">example in the SDK Runner that shows how to fetch duty status availability by driver</a>.

how to get hos availability from geotab api?

Hello <a href="/user/lp-papillon-1145" data-id="1145" data-value="LPPapillon-1145" data-denotation-char="@" class="text-decoration-none mention">@LPPapillon-1145</a>​, <a href="/user/joy-b-1408" data-id="1408" data-value="JoyB-1408" data-denotation-char="@" class="text-decoration-none mention">@JoyB-1408</a>​ and <a href="/user/tucker-peebles-1087" data-id="1087" data-value="TuckerBA-1087" data-denotation-char="@" class="text-decoration-none mention">@TuckerBA-1087</a>​. The plans to deploy DeviceLink into production are on-hold. There are few concerns with DeviceLinkSearch. I have requested a meeting to briefed on this and will continue to keep posted if plans change.

Trailer in API roadmap update?

Hello <a href="https://community.geotab.com/s/profile/0052J000008dwOeQAI" target="_blank"><a href="/user/lp-papillon-1145" data-id="1145" data-value="LPPapillon-1145" data-denotation-char="@" class="text-decoration-none mention">@LPPapillon-1145</a></a>​ and <a href="https://community.geotab.com/s/profile/0052J0000098oW2QAI" target="_blank"><a href="/user/joy-b-1408" data-id="1408" data-value="JoyB-1408" data-denotation-char="@" class="text-decoration-none mention">@JoyB-1408</a></a> (AT&amp;T)​, I am checking this internally and will circle. DeviceLink was part of the MYG 11.0 Weekly Release testing for the week of June 16, 2023. I didn't see anything published yet and asked our dev team for an update. Keep you posted.

Hello <a href="https://community.geotab.com/s/profile/005Ht000009nQRdIAM" target="_blank">@DChap_725</a>​! Thank you for posting your question on our community forum. A few follow-up questions: <ul><li>Are you using a sessionid after authentication to fetch data? ( please refer to <a href="https://docs.google.com/document/d/1KXJY3S6xyTjp9-qLgxo4PTedQjEuxrqKDlVWgfcC_lc/edit#heading=h.flbpi6nh4xjx" target="_blank">Geotab's Service Account Guidelines</a>)</li><li>Are you passing password again when things seem to work?</li><li>Can you please share the full error trace?</li></ul>Please email me directly at sadiqsalah@geotab.com with the following:<ul><li>Database name</li><li>Date and time of the error</li><li>user name</li></ul>

<a href="/user/adolfo-alonso-1259" data-id="1259" data-value="AAlonso-1259" data-denotation-char="@" class="text-decoration-none mention">@AAlonso-1259</a>​ I hope all is well. You can use the following call to retrieve the report. Note, this method might be deprecated in the future.  <code>{
	"method": "GetExcel",
	"params": {
		"output": "pdf",
		"isWebViewApp": false,
		"credentials": {
			"database": "", // insert your database name
			"sessionId": "", // insert your sessionid
			"userName": "" // insert your user name
		},
		"args": {
			"reportArgument": {
				"fromUtc": "2023-06-05T04:00:00.000Z", // run report for today
				"toUtc": "2023-06-06T03:59:59.000Z",
				"reportArgumentType": "DeviceActivitySummary",
				"reportSubGroup": "None",
				"minCustomerStopDuration": "00:00:00.000",
				"groupLevel": -1,
				"groups": [
					{
						"id": "GroupCompanyId"
					}
				],
				"devices": [],
				"includeZeroDistanceTrips": true 
			},
			"template": {
				"id": "ReportTemplateTripsSummaryId"
			},
			"name": "Standard",
			"filter": [
				{
					"id": "GroupCompanyId"
				}
			]
		}
	}
}</code>

ReportTripsSummary through API

<a href="/user/michael-oberhausen-1715" data-id="1715" data-value="MobileObie-1715" data-denotation-char="@" class="text-decoration-none mention">@MobileObie-1715</a>​ I hope all is well. You are correct, the typical Lifecyle events for page add-in do not apply to tab add-ins. You need to provide only one function that is called when everything is ready, pass an element where you can render anything you want and a few services that you can use to communicate with MyG. We are currently working on documentation for tab add-ins. Just note that tab add-ins behave exactly like the MAP Panel add-in, that is, it loads with the page. Please see the example below:<code>// Config
 
{
 "name": "Tab",
 "supportEmail": "support@geotab.com",
 "version": "1.0",
 "items": [{
 "page": "device",
 "url": "/tab-addin/addin.html",
 "tabTitle": "Tab add-in example"
 }, {
 "page": "exception",
 "url": "/tab-addin/addin.html",
 "tabTitle": "Tab add-in example"
 }, {
 "page": "user",
 "url": "/tab-addin/addin.html",
 "tabTitle": "Tab add-in example"
 }]
}
 
// CSS
 
.addin .addin_row {
 display: flex;
 margin-bottom: 10px;
}
 
.addin .addin_field {
 flex: 1 1 auto;
 padding: 5px;
 border: 1px solid #0000ff;
 border-radius: 4px;
}
 
.addin .addin_row label {
 flex: 0 0 50px;
}
 
.addin .addin_row button {
 flex: 1 1 50px;
}
 
// HTML 
 
&lt;!DOCTYPE html&gt;
&lt;html lang="en"&gt;
&lt;head&gt;
 &lt;meta charset="UTF-8"&gt;
 &lt;meta http-equiv="X-UA-Compatible" content="IE=edge"&gt;
 &lt;meta name="viewport" content="width=device-width, initial-scale=1.0"&gt;
 &lt;link href="addin.css"/&gt;
 &lt;script src="addin.js"&gt;&lt;/script&gt;
&lt;/head&gt;
&lt;body&gt;&lt;/body&gt;
&lt;/html&gt;
 
// JS
 
geotab.addin.hello = (elt, service) =&gt; {
 elt.innerHTML = `
 &lt;div class="addin"&gt;
 &lt;fieldset&gt;
 &lt;div class="addin_row"&gt;
 &lt;button id="addin_disable"&gt;Disable for 10 seconds&lt;/button&gt;
 &lt;button id="addin_hide"&gt;Hide for 10 seconds&lt;/button&gt;
 &lt;button id="addin_go_to_devices"&gt;Go to devices page&lt;/button&gt;
 &lt;input id="addin_tab_title" value="Tab add-in example" /&gt;
 &lt;/div&gt;
 &lt;div&gt;
 &lt;span&gt;Current device speed: &lt;/span&gt;&lt;span id="addin_speed"&gt;&lt;/span&gt;
 &lt;/div&gt;
 &lt;/fieldset&gt;
 &lt;/div&gt;`
 
 let disable = elt.querySelector("#addin_disable");
 let hide = elt.querySelector("#addin_hide");
 let goToDevices = elt.querySelector("#addin_go_to_devices");
 let input = elt.querySelector("#addin_tab_title");
 let speed = elt.querySelector("#addin_speed");
 
 let updateSpeed = async () =&gt; {
 let url = await service.page.get();
 
 if (url.id &amp;&amp; typeof url.id === "string") {
 let dsi = await service.api.call("Get", { typeName: "DeviceStatusInfo", search: { deviceSearch: { id: url.id } } });
 speed.textContent = dsi[0].speed + "km/h";
 }
 
 setTimeout(updateSpeed, 10000);
 };
 updateSpeed();
 
 goToDevices.addEventListener("click", () =&gt; {
 service.page.go("devices");
 }, false);
 
 input.addEventListener("input", () =&gt; {
 service.tab.updateTitle(input.value || "Tab add-in example");
 }, false);
 
 disable.addEventListener("click", () =&gt; {
 service.tab.disabled = true;
 
 setTimeout(() =&gt; {
 service.tab.disabled = false;
 }, 10000);
 }, false);
 
 hide.addEventListener("click", () =&gt; {
 service.tab.visible = false;
 
 setTimeout(() =&gt; {
 service.tab.visible = true;
 }, 10000);
 }, false);
};</code>

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