when we create a new database, we also add API's for the tachograph files to be sent to our other service provider Convey. Historically we were able to create and add a password to Convey and they would request the API. This was working all good.
But I have been advised that we cannot setup passwords now and hence trying to fix this. So please advise as without password Convey cannot access the API
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@iinfo-5453 It sounds like you have run into the recent Geotab Central Identity and Access Management update. In mid-2025, Geotab changed how third-party integrations (like Convey) authenticate to improve security.
The "traditional" way of creating a user with a manual password and sharing it is being phased out in favour of Service Accounts, these are for API use ONLY
Please follow this guide to create a service account MyGeotab Service Account Guidelines
Hello @iinfo-5453 ,
Thank you for asking your question in our community. Let me talk to our team and see if I can find any good suggestions for you here. In the meantime maybe @LPPapillon-1145 or @nschainblatt-1755 has done something like this before and can share some advice.
Let us know if you have any other questions. We are here to help.
Have a great day!
Eishi FUN
@iinfo-5453 It sounds like you have run into the recent Geotab Central Identity and Access Management update. In mid-2025, Geotab changed how third-party integrations (like Convey) authenticate to improve security.
The "traditional" way of creating a user with a manual password and sharing it is being phased out in favour of Service Accounts, these are for API use ONLY
Please follow this guide to create a service account MyGeotab Service Account Guidelines
@iinfo-5453 following up on this. Did this solve the issue?