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Fault message that may relate to bad GPS

AArna-1532
원글 작성자

We have a Caddy connected to GO9 and it seems it is sometimes losing GPS and when looking at fault codes i can see these three messages:

 

Telematics device fault: Collision data is unavailable for 10 minutes due to excessive logging of Collision events. If this fault occurs three consecutive times then the GO device disables logging any suspected Collisions until the device is reset.

 

During the night the GPS signal was off for two hours between 03:00 - 05:00 and these are the faults that came later. Could there be a connection to gps?

 

Screenshot 2025-02-25 at 09.18.28

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EishiFUN
커뮤니티 관리자

Hello @AArna-1532​ ,

 

Thank you for asking your question in our community. This is basically the same answer as your other question but I will post it here to help others in this situation. This is likely due to a bad install of the GO device. Here is the document I use to further define these faults codes: https://support.geotab.com/mygeotab/doc/engine-faults-cheat

 

The first fault is saying the device was unplugged and the second is saying we experienced a high g force value from the accelerometer that is typically a symptom of an accident. The third is saying we are getting so much data from the accelerometer that we need to disable it.

 

This is likely due to a bad install. I would for sure check to see if there was some kind of accident or maybe the vehicle was driving off road for a period of time. The next steps I would take are to check the install making sure we do restart the device by unplugging and plugging it back in and then making sure it is zip tied in a location where it cannot bounce or be bumped.

 

Let us know if you have any other questions or need anything else. We are happy to help.

 

Have a good one!

Eishi FUN

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