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a Go receiver/sender was switched out in an asset. how do I change the serial # in the records.

KLeat-8149
Pembuat Postingan Asli
Bergabunglah dalam percakapan

Anda harus masuk untuk membalas postingan ini dan berpartisipasi dalam diskusi Komunitas Geotab.

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EishiFUN
Administrator Community

Hello @KLeat-8149​ ,

 

Thank you for asking your question in our community. If you are on the old asset in MyGeotab you can go to the Device & Settings tab and hit the swap button at the top. This will let you add in the new serial number for the device.

 

Please let us know if you have any other questions. We are here to help.

 

Have a great day!

Eishi FUN

3 Balasan

EishiFUN
Administrator Community

Hello @KLeat-8149​ ,

 

Thank you for asking your question in our community. If you are on the old asset in MyGeotab you can go to the Device & Settings tab and hit the swap button at the top. This will let you add in the new serial number for the device.

 

Please let us know if you have any other questions. We are here to help.

 

Have a great day!

Eishi FUN

KLeat-8149
Pembuat Postingan Asli

Thank you.

I did that and it gives me them message below:

[cid:925bb597-e359-4e8c-9fed-75450586b5c8]

 

Keith Leatherman

Transportation Manager

 

EishiFUN
Administrator Community

Hey @KLeat-8149​  will you come into the community and upload the picture. It did not come through.

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