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Jun 09, 2022

What exemption does the Short Haul Switcher (60-hour/7-Day) Big Day Add-In apply or remove?

With the Short Haul Switcher (60-hr/7-day) Big Day Add-In, drivers can easily apply and remove the Short Haul Exemption on 60-hour/7-day with 16-Hour Exemption ruleset, only.

What plan is the minimum plan required?

In order to use the Short Haul Switcher (60-hour/7-Day) Big Day Add-In , the GO device needs to be on the Regulatory plan.

What is the minimum requirement for mobile devices using Geotab Drive?

Geotab Drive is available on Android and iOS devices. Geotab Drive is compatible on connected Android devices running version 4.4 or later. Geotab Drive is also available on Apple mobile devices running iOS 8.0 or later.

What other rulesets and exemptions does Geotab Drive support?

Details about the supported rulesets and exemptions can be found in the Geotab Product Guide.

What is Geotab’s phone number for support?

As an engineering company that develops industry leading fleet management technology, customer support is a key priority for Geotab. To receive technical support and training, please call your Authorized Geotab Reseller. The contact information for your reseller can be found in the MyGeotab database by navigating to Getting Started & Help > Support. Alternatively, you can post your questions online in Geotab’s forums.

How do I report a bug for the Add-in?

From the Geotab Drive app, select the Main menu and access the Settings page. Choose the option to report a bug and provide as much details as possible. It is recommended that details about the time of the incident, the GO device serial number, the mobile device type and version, and the operating system version be included. If possible, capture screenshots or photos of the issues that persist.