1a

Sign Up (Legacy)

Legacy portal (fleetaccount.ford.com): You need to have a Ford account, if you already have one and a password, proceed to step 1b. If you have not set a password yet, please follow below steps:

1. For Europe: Download the Ford Account Creation Form, fill out the details and send to FCSEU1@FORD.COM. You will receive an email to set up the password. Once you have set the Password, proceed to step 1b.
2. For North America: Go to fleetaccount.ford.com/third-party-signup and complete the form. After the information is submitted and account set up is complete, you will receive an email invitation to Ford Fleet Marketplace and will be prompted to create a password to activate access. You can also contact the Data Services team at dataser1@fordpro.com for assistance. Once you have set the Password, proceed to step 1b.

1a

Sign Up

(New)

New Ford Pro Portal (fordpro.com): If you do not yet have Ford Pro credentials, use the Sign Up option at fordpro.com.

1b

Login

(Legacy)

Legacy portal (fleetaccount.ford.com): Go to fleetaccount.ford.com and enter your username (email address) and password.

1b

Login

(New)

New Ford Pro Portal (fordpro.com): Go to FordPro.com and select Log In/Sign Up in the top navigation.

Enter your Email or User ID and select Continue, then enter your password and select Sign In.

1c

Auto Consent

(Legacy)

Legacy portal (fleetaccount.ford.com): You can switch the Auto-Consent feature so that all new vehicles are automatically consented in the future.

a) Click on Auto-Consent Settings

b) Change the setting to ON, Select the service provider as Geotab Inc, Click Save

1c

Auto Consent

(New)

New Ford Pro Portal (fordpro.com): Once you are logged in, you can set future vehicles to be consented automatically.

Select Admin → Service Providers tab → Auto-Consent Settings.

Turn the toggle ON, choose a Service Provider from the dropdown to receive consent for all future vehicles, and select Save.

Important: Auto-Consent only applies to VINs added after it is turned on — vehicles already in the account must still be manually consented (see Steps 3 and 4 below). Also, while a vehicle's consent can be granted to multiple Service Providers, Auto-Consent can only target a single Authorized Provider at a time.

2a

Service Providers

(Legacy)

Legacy portal (fleetaccount.ford.com): In the portal, navigate to the Fleet section on the left Panel. If you do not see the Service Providers tab, please contact the Data Services team at dataser1@fordpro.com to add it. Once complete, proceed to the next step.

2a

Service Providers

(New)

New Ford Pro Portal (fordpro.com): After logging in, select Admin, then the Service Providers tab (found on the My Vehicles page alongside My Fleet, Unverified, and Decommissioned).

No Service Providers tab? This may mean the account is set up with only a Ford Pro product. If vehicles on the My Fleet tab already allow consent, no further action is needed; if consent isn't available there either, contact the Business Center at dataser1@fordpro.com for assistance.

2b

Fleet (Legacy)

Legacy portal (fleetaccount.ford.com): The vehicles list under MY FLEET is populated based on your sales records up to 365 days prior. If you wish to add any missing vehicles, proceed to the next step.​

2b

Vehicles (New)

New Ford Pro Portal (fordpro.com): The vehicle table shows each VIN's Consent Status (for example Ready for Consent or Consented).

3

Add Vehicles

(Legacy)

Legacy portal (fleetaccount.ford.com): Vehicles purchased within the last 365 days will show up in the list. To add any missing vehicles, please follow below steps:

a) Navigate to the Fleet menu and click the Add Vehicles button on the right side.

b) Go to the BULK UPLOAD tab for adding devices, download the CSV template, add the vehicles in the template and upload the saved file.

Sample CSV:

c) If the added vehicles were purchased with the FIN code associated with your account, they will now appear under the main Fleet > MY FLEET menu.

d) If the added vehicles could not be verified by Ford, they will become “UNVERIFIED” and show under the Fleet > UNVERIFIED Menu. Provide documentation proving ownership using the Contact FordPro^TM Support link. Any one of the following documents is acceptable - Copy of Title

Copy of Registration

Copy of Purchase/Lease Agreement

Picture of VIN (B-Pillar).

Please also include the information about 1) Whether you have used Ford telematics in the past and 2) Whether the vehicle has been delivered or not.

Once Ford has reviewed the documentation and approves, the vehicles will automatically move to the main Fleet > MY FLEET menu. Ford support will reach out to you in case of any follow up questions.

✱ NOTE: Any future vehicles purchased using your FIN code will be automatically added to the Vehicles list.​

3

Add Vehicles

(New)

New Ford Pro Portal (fordpro.com): If the account is set up with a FIN (Fleet Identification Number) code, the vehicle list is pre-populated based on sales records for the past year (a FIN code isn't required for account setup). You may still need to add missing vehicles from the Service Providers or My Fleet page — either a single VIN, or a list of VINs in bulk. When adding in bulk, download the CSV template, add your VINs (all other fields are optional), and upload the file.

Ownership Verification: If an added VIN doesn't appear in the list to consent, check the Unverified tab — VINs land there when ownership verification is needed. Ford's Business Center reviews these regularly; for anything time-sensitive, contact dataser1@fordpro.com. Ford verifies ownership automatically where possible; if it can't, you'll be asked for proof of ownership — any one of: current registration, title, purchase/lease agreement, or MSO.

4

Add Consent (Legacy)

Legacy portal (fleetaccount.ford.com): To provide consent, navigate to the Service Providers tab and select desired vehicles via checkbox on the left Side. In case you wish to select all vehicles in your account, select the checkbox on the top, and the menu indicating “Select All .. Vehicles”

​

Once you have selected all vehicles which need to be consented, use the bulk actions bar options to add consent by clicking on Bulk Actions > Add Consent​

A new menu will appear showing the selected VINs and a list of service providers. Select Geotab Inc USA (for US) or Geotab Inc CAN (for Canada) or Geotab Inc UK (for Europe) or Geotab Inc <your respective country of residence> from the service provider list and press the Add Consent button. Click “Agree”.​

The process for activation and consent is now complete. Please confirm all desired VINs have Geotab Inc or Geotab Inc CAN or Geotab Inc UK mentioned in the Consent Status:​

4

Add Consent (New)

New Ford Pro Portal (fordpro.com): Select the vehicle(s) to add consent for by checking the box next to each one, then from the Action dropdown menu select Add Consent.

In the pop-up, select the Service Provider(s) from the dropdown and select Add Consent again to confirm.

Confirm that the Consent Status column on the Service Providers page shows as Consented.

5

Please provide these VINs while adding the devices on MyGeotab or provide the list of VINs to your Geotab reseller so that they can complete the process of adding devices on MyGeotab.