Hello @DWith-2015​ ,

Thank you for asking this question on community, here is what I understood that the issue you are experiencing relates to activating a newly installed GO device in MyGeotab after replacing a faulty one. Here's a step-by-step guide to resolve this:

Step 1: Make your Older Device historical on MyGeotab.

• In MyGeotab, go to Assets.
• Find and click on the asset with the device you want to make historical.
• Scroll down to the Device section and click Unplug device.
• Choose an Action
• Select one of the following options:
• Unplug and Keep Active: This stops the device from reporting new data but keeps the historical data and the asset active.
• Unplug and Archive: This makes the device historical, removes the serial number from the vehicle, and archives the asset.
• Click Archive asset to confirm.

Step 2: Remove the Faulty Device from MyGeotab

• In MyGeotab, navigate to Assets. 
• Select the vehicle with the faulty device.
• Under the Asset heading, click Unplug Device.
• Choose whether to Keep Active (if you plan to use the vehicle with a different device) or Archive vehicle. link

Step 3: Add the New Device to MyGeotab

• On the Vehicles page, click Add > Add asset.
• Enter the new GO device's serial number and vehicle description.
• Click OK to save. 

Step 4: Activate the New Device

• Physically install the new GO device in the vehicle. 
• Take the vehicle for a 10-15 minute drive in an area with good cellular coverage. This allows the device to activate and begin communicating with MyGeotab. GO9 devices and newer receive the latest firmware upon installation for activation. 

Step 5: Verify the Device is Reporting

• After the drive, check MyGeotab to confirm the new device is reporting data.
• It may take multiple trips for the device to fully validate and report the correct odometer reading. 

Let me know if this helps.

Regards

Hey, @DWith-2015​!

For turning a GO unit on, you just have to plug it in and start driving the vehicle around; it should start reporting within about 15 minutes or so once it sees a few ignition cycles.

To get the other unit fully turned off (if it's not working and you just plan to throw it away), get in touch with your reseller and ask them to terminate the old unit (if you provide the serial number of the old unit, that should help speed things up) so it's no longer on your billing.

NOTE: If you're not sure how to get a hold of your reseller, you should be able to find their info under Support > Contact Information in your MyGeotab database.

Reach out if you've got any questions on this. :)

Best,

Joy B