Hi Team,
I am after some insight as to why the Geotab app (not Geotab drive) keeps logging me out and why can't I stay logged in like Instagram, Facebook, Spotify etc.
I have a client that is extremely frustrated by this
Hi Team,
I am after some insight as to why the Geotab app (not Geotab drive) keeps logging me out and why can't I stay logged in like Instagram, Facebook, Spotify etc.
I have a client that is extremely frustrated by this
You need to be logged in to reply to this post and participate in the Geotab Community discussions.
Hello @OHurs-1741 ,
Thank you for asking your question in our community. Typically you should be logged out every 14 days automatically to re authenticate. However we did have a bug that was logging users out more frequently. We recently completed work on this and rolled it out to databases. Please let your customer know this should be fixed now and if they are still having the same issue make a ticket with support so they are made aware there are still some database affected by it. Its possible the update has not hit this customers database but support should be able to look at their database version and see if this is the case or not. We apologize for this inconvenience but appreciate you bringing this up in our community so other users are aware of this as well.
Let us know if you have any other questions. We are here to help.
Have a great day!
Eishi FUN
Hello @OHurs-1741 ,
Thank you for asking your question in our community. Typically you should be logged out every 14 days automatically to re authenticate. However we did have a bug that was logging users out more frequently. We recently completed work on this and rolled it out to databases. Please let your customer know this should be fixed now and if they are still having the same issue make a ticket with support so they are made aware there are still some database affected by it. Its possible the update has not hit this customers database but support should be able to look at their database version and see if this is the case or not. We apologize for this inconvenience but appreciate you bringing this up in our community so other users are aware of this as well.
Let us know if you have any other questions. We are here to help.
Have a great day!
Eishi FUN