We introduced WhatsApp as a new notification channel for exception rules in MyGeotab®, giving fleet managers in EMEA and LATAM a faster path to act on safety events. When an exception fires — speeding, harsh braking, zone entry or exit, and other configured conditions — administrators can now notify recipients directly on WhatsApp in addition to email or SMS.

Fleet managers, safety officers, and field supervisors in EMEA and LATAM often operate away from their desks, managing operations entirely from their phones. Email-based notifications work when someone is already at a screen, but create a delay between when an exception fires and when someone acts on it. WhatsApp meets teams where they already communicate, it is always open and always surfacing messages in real time, closing the gap between an exception event and a corrective response.

• Reach fleet managers, safety officers, and drivers on the channel they already use for work.
• Send compliant, high-deliverability alerts using Meta-approved message templates across 25 supported languages.
• Add WhatsApp as a recipient type when configuring any exception rule, alongside existing email and SMS options.
• Users can opt in themselves from User Preferences, or administrators can enable it on their behalf from the User Details page.

WhatsApp notifications are available to opted-in users in EMEA and LATAM. Only users who have explicitly opted in by registering their WhatsApp phone number can be added as recipients on exception rules. Users can opt out at any time by replying STOP to any message.

To set up WhatsApp notifications for your fleet:

• Navigate to your User Preferences page and enter your WhatsApp phone number, or go to Administration > Users, select a user, and enter their number under User Details.
• Accept the WhatsApp-specific terms via the prompt.
• When creating or editing an exception rule, select WhatsApp as a notification recipient type and add opted-in users.

Available August 15, 2026 to customers in EMEA and LATAM.