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["Insiders Group"]

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I think <a href="https://community.geotab.com/s/profile/005Pd000007lcYrIAI" target="_blank">@ShuyMijares</a> (Métrica Móvil)​ can help you with this...

Mygeotab API Adapter - DeviceProcessor2 and UserProcessor2 have never been run

The reason your Distracted Driver incident lasting slightly over 5 seconds did not trigger an exception is due to the camera's fixed time thresholds for MV+AI events. <ul><li>The incident duration must be much longer than 5 seconds.</li><li>According to the Surfsight configuration, 1 Interval equals 10 seconds.</li></ul> <img src="/forum/plugins/gcs-uploads/files/069Pd00000gnDYgIAM.png" alt="image.png" />Conditions for event triggering:<ol><li>The distraction must last for the minimum required time (at least 10 seconds for general distraction).</li><li>The vehicle must be moving at 5 Km/h or faster.</li></ol>Your 5-second incident was too short to reach the minimum 10-second threshold required for the camera to classify it as an "alarm". I hope this information is helpful!

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